Privacy Policy

Collection, Storage, and Use of Your Information

We may automatically collect certain information, including but not limited to details about your web browser, IP address, and cookies stored on your device, as well as other information based on your website activity. This information helps us conduct internal research on our users demographics, interests, and behavior to better understand, protect, and serve our users. It is compiled and analyzed on an aggregated basis. This may include the URL you came from and where you go next, your computer browser information, your IP address, and other details associated with your interaction with the website.

We may share personal information collected with contractors, advertisers, and/or service providers who are contractually obligated to maintain the confidentiality of personal information and use it solely for the purposes disclosed to them.

We may also disclose your Mobile IP/Device IP to third parties, and to the best of our knowledge and based on representations made to us by these third parties, this information is not stored by them.

We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information that we deem necessary for delivering a seamless, efficient, and secure experience tailored to your needs, including:

• Enabling the provision of services you opt for
• Communicating necessary account and product/service-related information
• Providing quality customer care services
• Undertaking necessary fraud and money laundering prevention checks
• Complying with applicable laws, rules, and regulations
• Offering information and offers on products, services, updates, promotions, and related affiliates or partners that we believe would interest you

Where any service requested by you involves a third party, we may share with such third party information reasonably necessary for the Company to fulfill your service request.

We may also use your contact information to send you notifications based on assigned tasks, your interests, and prior activity. Additionally, we may use contact information internally to guide efforts for product improvement, to contact you as a survey respondent, to notify contest winners, or to send promotional materials from contest sponsors or advertisers.

Contacts Permissions: Granting us access to your contact list information, including yours and your contacts email IDs and any other details saved therein, enables us to provide social features to you and your friends/contacts, such as sharing your orders, inviting your contacts to try our app, sending referral links, etc. We may also use this information to make grocery recommendations. This information is synced from your phone and stored on our servers.

Additionally, you may choose to provide payment-related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number, etc.) on the website from time to time. We are committed to keeping all such sensitive data/information secure at all times and ensure that it is transacted only over secure websites of approved payment gateways, digitally encrypted, and providing the highest degree of care available under the current technology in use.

The Company will not use your financial information for any purpose other than completing a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use preferences-related information for advertising purposes and site optimization.

Device Information: We may need your device permission to obtain information about your device, such as the operating system name, mobile network, hardware model, unique device identifier, etc. Based on this information, we intend to optimize your order experience and serve you better.

Location: This permission allows us to deliver products to your address and provide location-specific deals with personalized in-funnel experiences.

With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you with the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.

This feature/permission helps connect the right delivery partner with the right delivery opportunity, and the path helps compute the right distance pay, along with providing consumers visibility of delivery partners location during delivery for address interventions.

SMS: Granting us access to your SMS allows us to autofill or pre-populate OTP while making a transaction and validate your mobile number. This provides you with a seamless purchase experience, eliminating the need to exit the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can contact our customer contact centers directly through the app.

Photo/Media/Files: Media storage permissions allow us to cache Blinkit images, providing a seamless and fast experience while browsing the Blinkit app.

Wi-Fi Connection Information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience, such as providing more detailed maps and faster image loading.

Camera: You can grant camera permission to take pictures from your camera, such as invoice pictures or defective product pictures, in our customer chat feature.

To the extent possible, we provide you with the option to withhold any specific information you do not wish us to collect, store, or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Transacting over the internet carries inherent risks, which can only be mitigated by following security practices yourself, such as not disclosing account/login information to anyone else and informing our customer care team of any suspicious activity or if your account has/may have been compromised.

The Company uses data collection devices such as cookies on certain pages of the website to help analyze our webpage flow, measure promotional effectiveness, and promote trust and safety. Cookies are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features only available through the use of a cookie.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information targeted to your interests. Most cookies are session cookies, meaning they are automatically deleted from your hard drive at the end of a session. You are free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the website, and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter cookies or other similar files on certain pages of the website placed by third parties. The Company does not control the use of cookies by third parties.If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably necessary or as required by applicable laws. The Company may be required to disclose any information lawfully sought from it by a judicial or other competent body pursuant to applicable laws. The website may contain links to other websites. We are not responsible for the privacy practices of such websites, which we do not manage and control.

Choices Available Regarding the Collection, Use, and Distribution of Information

To safeguard against the loss, misuse, and alteration of information under its control, the Company has in place appropriate physical, electronic, and managerial procedures. For example, the Company servers are accessible only to authorized personnel, and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and provide the services requested by you. Although the Company endeavors to safeguard the confidentiality of your personally identifiable information, transmissions made via the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for the disclosure of your information due to transmission errors and/or unauthorized acts of third parties.

We may share certain information with governmental agencies or other third parties when we are:

• Obligated under applicable laws or in good faith to respond to court orders and processes; or
• Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services, and other illegal acts;
• Responding to claims that an advertisement, posting, or other content violates the intellectual property rights of a third party;
• Under a duty to disclose or share your personal data to enforce our Terms of Use and other agreements, policies, or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to info @hellothali.com for necessary action.

Changes to the Privacy Policy

HelloThali reserves the right to change this policy from time to time. Any changes shall be effective immediately upon posting the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Privacy Questions and Access to Your Personal Information

If you have questions, concerns, or suggestions regarding our privacy policy, you can reach out to us using the contact information on our Contact Us page or at info@hellothali.com

In certain cases, you may be able to view or edit your personal information online. If your information is not accessible online and you wish to obtain a copy of specific information you provided to us or if you become aware that the information is incorrect and want us to correct it, please contact us immediately.

Before we provide you with any information or correct any inaccuracies, we may ask you to verify your identity and provide other details to ascertain your identity and help us respond to your request. We will contact you within 30 days of your request.

Grievance Redressal

If you wish to correct or update any information you have provided, you can do so online on the website itself. Alternatively, you may contact the Company to correct or update such information by writing to us at info @hellothali.com

In the event of a loss of access to the website, you may contact the Company by writing to us at info@hellothali.com

If you have a grievance regarding our privacy policy or data usage practices, you may reach out to our Grievance Redressal Officer:

Grievance Redressal Officer: Mohit Poonia